Manufacturer of Fiber Optic Cable, Fusion Splicer,Fiber Cleaver, OTDR
Exfiber Optical Technologies Co.,Ltd
Fiber Optic Patch Cord, Pigtail, Adaptor, Attenuator, Connector,Fusion Splicer, Fiber Cleaver, OTDR, Optical Power Meter, Optical Light Source,Visual Fault Locator,Fujikura, Sumitomo,Fitel,JDSU China
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Product Categories

  • Fiber Optic Passive Component
    • Fiber Optic Patch Cord
    • Fiber Optic Pigtail
    • Fiber Optic Connector
    • Fiber Optic Adapter
    • Fiber Optic Attenuator
    • Optical Coupler
  • Fiber Optic Test Equipment
    • Optical Power Meter
    • Optical Fiber Identifier
    • OTDR
    • Fiber Optic Light Source
    • Fiber Visual Fault Locator
    • Fiber Optic Inspection Microscope
    • Fibe Optic Multimeter
    • Fiber Optic Talk Set
    • Signal Level Meter
  • Fiber Optic Splicer/Toolkit
    • Fiber Optic Fusion Splicer
    • Fiber Optic Cleaver
    • Fiber Optic Mechanical Splice
    • Fiber Optic Tool
  • Fiber Optic Active Component
    • Fiber Optic Wireless Router
    • Optical Transmitter
    • Gigabit Ethernet Fiber Switch
    • EDFA
    • Optical Receiver
    • Fiber Optic Media Converter
    • Interface Converter
    • Fiber Optic Modem
    • PDH Optical Multiplexer
    • Fiber Optic Video Multiplexer
  • Fiber Optic Splicing Component
    • Fiber Optic Splice Closure
    • Fiber Optic Splice Tray
    • Fiber Splice Protection Sleeves
    • Fiber Optic Termination Box
    • Optical Distribution Frame
    • Fiber Optic Patch Panel
  • Fiber Optic Cables
    • Outdoor Fiber Optic Cable
    • Indoor Fiber Optic Cable
  • GEPON
    • Optical Line Termination
    • Optical Network Unit
    • PLC Splitter

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Home >> FAQ

1.What does EXFIBER offer?

2.How do I contact you?

3.What are your working hours?

4.How do I send an inquiry?

5.What about product pricing and specifications?

6.What kind of quotes do you give?

7.Do you provide free samples?

8.How do I pay?

9.Which transportation method could I select?

10.How do you keep my contact information secure?

11.What is your product warranty policy?

12.What shall I do if I encounter a problem with products bought from you?

13.Can I become an exclusive distributor of EXFIBER products in my area?

14.Can you supply OEM products under my brand?

1.What does EXFIBER offer?
We offer the whole range of best quality fiber optic products, with fast and on time delivery at competitive prices. You don't have to shop out searching for best quality/ price ratio products. You can find them all here.
2.How do I contact you?
Our customer service team is always ready to deal with your problems and issues. Don't hesitate to contact us by phone, fax, e-mail Msn or Skype:
    Tel:  +86-571-56878053
    Fax: +86-571-56878053
    E-mail: exfiber@exfiber.com
    Msn: exfiber@msn.com
    Skype: exfiber
3.What are your working hours?
Monday-Friday, 10:00-17:30 (Beijing time, GMT+08:00).
4.How do I send an inquiry?
The most efficient way is to forward your inquiry to our e-mail address. For convenience, you can also leave the message in the Product Catalog section of our website next to the product that you are interested in. Please, input your name, country, e-mail, phone, product specifications and desired quantity. A designated manager will get back to you within 24 hours.
5.What about product pricing and specifications?
Prices and specifications are subject to change without notice. EXFIBER reserves the right to correct any typographical errors. The final prices and specifications are reflected in the PI (proforma invoice), which is issued in response to your purchase order.
6.What kind of quotes do you give?
Usually we quote USD prices FOB Shanghai / Hangzhou. The freight is calculated separately based on transportation means, size and weight of shipment.
7.Do you provide free samples?
Yes, some low-value items are offered as samples free of charge. A buyer assumes all shipping costs in any case.
8.How do I pay?
We accept T/T in advance payment.  In some cases, we accept L/C, or provide credit to the most valued and reliable customers. We also accept Paypal and West Union payments.
9.Which transportation method could I select?
By express(FedEx, DHL, UPS, TNT, EMS), by air, by train, or by sea. You can appoint a forwarder, or we choose the best one for you.
10.How do you keep my contact information secure?
We take our customers' information seriously and keep it confidential. We never share this information with any third party. See more in our Privacy Policy.
11.What is your product warranty policy?
All EXFIBER products carry a 12-month warranty. Under no circumstances will EXFIBER be responsible for any damage beyond the replacement cost of the defective merchandise.
12.What shall I do if I encounter a problem with products bought from you?
Please, don't open or try to fix the problem yourself. Contact an appropriate manager without delay, submit inspection report or problem description. We will do our best to help you solve the problem or replace the product.
13.Can I become an exclusive distributor of EXFIBER products in my area?
Yes, it is possible if we don't already have a representative in your country (region). The best start is to prove your good intentions with several regular orders over a period of time.
14.Can you supply OEM products under my brand?
In some rare cases, depending on our relationship and annual volume ordered. As a rule, we sell all products under EXFIBER brand name.
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Sumitomo Type-39 Fusion Splicer, Fiber Cleavers, Optical Power Meter, Optical Fiber Identifier, Visual Fault Locator, Signal Level Meter, Fiber Optic Splice Closure, PLC Splitter, Fiber Optic Patch Cord, JDSU MTS-4000, JDSU MTS-6000, Mechanical Splice, Erbium Doped Fiber Amplifier, Fiber Optic Wireless Router, Sumitomo Cleaver, Fusion Splicer Electrodes, Fiber Optic Cleaver Blades, Fiber Media Converter

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Tel: +86-571-85028939  Fax: +86-571-85028939 E-mail: sales at exfiber.com